Help and troubleshooting

Every result in your dashboard comes with one of these explanations and a next step.

The connection code does not work

Codes are valid for ten minutes and only once. Create a new one in your dashboard.
The code only works for the website address you entered. If your site uses www, include it.
You must be logged in to WordPress as an administrator.
Your server must be able to make outgoing HTTPS requests to us.

We could not reach the WordPress plugin: Check that the FlatLineForm plugin is still installed and active.
The WordPress plugin rejected our request: The connection may have been removed in WordPress. Connect the site again.
The site is disconnected: Connect the site again to resume checks.
Contact Form 7 is not active: Activate Contact Form 7 in WordPress.

The page could not be opened: Check that your website is online and that the page address is still correct.
The page returned an error: Open the page yourself. If it shows an error, contact whoever hosts your website.
The form was not found on the chosen page: Choose a page where the form is shown, or put the form back on the page.
The form no longer exists in WordPress: Choose another form, or restore the form in Contact Form 7.
The form fields could not be filled in: Open the page and check that the form works. A theme or plugin change may have broken it.
The form could not be sent: Open the page and try the form. A script on the page may be stopping it.
The form did not respond after sending: Open the page and try the form. Something on the page stopped the form from finishing.

The form rejected the test values: Review the test profile. A field may have new rules or a new required field.
A required field has no test value: Add a test value for the new required field in the test profile.

The form said the message could not be sent: Your website's email sending reported an error. Check the mail settings or SMTP plugin.
WordPress reported an email error: The mail function reported an error. Check your SMTP plugin or ask your host.
The test copy did not arrive in time: WordPress reported the email as sent, but our copy has not arrived. Check your mail log. Your normal inbox is not verified.
The test copy arrived late: The email did leave your site, but slowly. Consider checking your mail provider.

A CAPTCHA or bot protection stopped the test: Automated tests cannot pass CAPTCHA or quiz fields. Only the page and form were checked; sending and email were not verified.
A spam filter stopped the test: Your spam protection treated the test as spam. Sending and email were not verified.
The form uses features we do not support yet: File uploads, multi-step and payment forms are not supported in this version.
The test may have been sent, but the result is unknown: We do not resend automatically, to avoid duplicate messages. The next scheduled check will try again.
The form stopped the submission: Another plugin may have stopped the submission. Check your form plugins.

Our browser could not start: This was a problem on our side, not your website. We will try again.
Our network gateway was unavailable: This was a problem on our side, not your website. We will try again.
Our service had an internal error: This was a problem on our side, not your website.
Checks are temporarily stopped by the service: We have paused new tests for all customers. Nothing was sent.
Daily check limit reached: The check was skipped to stay within the daily limit. It was not counted as passed.